frequently asked questions / info/ terms & conditions


general faq

please note that if you place more than one item it will most likely ship separately. We use multiple channels to get
your item(s) to you as fast as possible! 


currently: orders are shipping between 4-8 business days! 
Thank you for your patience! 
if you need your order in a hurry, please contact
us first and we can see what we can do


Turnaround Time:
we are working hard to get all orders out in a timely manner, most items will ship within 5-7 business days, however often times sooner. 
once your item is placed, it cannot be changed or cancelled. 
please refer to the size chart and all information before placing your order.


Return policy:
we do not accept returns or exchanges, so please refer to the size chart. 
if your item is damaged or incorrect, you have 5 days from delivery to file a claim with us. Please send damage description and photos of the item to
there is a chance that the coloration can vary a little bit depending on item, your screen, browser etc., so slight variances should be expected. 
When will (insert design/product here) be restocked?
most designs are limited, and we can never guarantee a restock.
to get your fav items- turn on notifications on instagram and set alarms for release dates and times! some collections sell out quickly.
International Orders:
although we are a proud Canadian company, most of our items you see here are created in our sister country USA. Any orders placed outside of these 2 countries are subject to delays outside of our control.Please take this into consideration. You are responsible for any duties/taxes.
for questions about orders, email
as much as we try to keep in touch- we don't always see DMS on instagram, so email is the only way to get a response about an order
Include your order number + name
Please note also that we receive a high number of emails a day,
so please allow 1-2 business days for a reply