frequently asked questions / info

COVID-19 SHOP UPDATE:

LATEST UPDATE: 

as of right now Belle & Park. will continue to operate as normal and we are taking the proper precautions in our warehouse and in our office to ensure cleanliness and consistent sanitation. over the next couple of weeks, you may notice longer fulfillment times that will differ from what is noted here in our FAQ on our website. we are doing our absolute best as a small business to get you your orders, safely and timely as best we can. fulfillment times for clothing and accessories are slowly starting to return to normal, however please note that  fulfillment times can be anywhere from 20-25 business days based on the amount of orders we are receiving, where it is going, etc., 

 

IF YOU ARE INQUIRING ABOUT A CUSTOM CUP ORDER: 
(an order you made through our etsy shop)

please note that prior to covid, fulfillment times were approximately within one week. Due to covid, demand, social distancing, receiving of materials, as well as managing our personal lives, we have had to extend fulfilment dates to up to 3 weeks. We are working hard to get this back down to one week. If you need your item for a certain date, you need to ask PRIOR to placing your order. We do not audit orders currently due to demand. Please ensure all customization factors are correct when you place your order. We will always use our best judgement design-wise. 

SHIPPING: PLEASE NOTE THAT STANDARD SHIPPING IS NOT TRACKED. IF YOU DID NOT UPGRADE YOUR SHIPPING METHOD, WE DO NOT HAVE ANY TRACKING INFO. However, this does not mean your item is not showing up. Some places it takes 5 business days, some areas it takes up to 20+ business days. PLEASE NOTE THAT ETSYS DELIVERY DAYS ARE NOT CORRECT, ESPECIALLY IF YOU DO NOT HAVE TRACKED SHIPPING.
there are many, many reasons your parcel is delayed. (stuck at customs, delay with your local post office, etc.,) none of these situations are in our control. Please note that there is still a global pandemic. We cannot help you with your order that is delayed by mail until your item is over 30 business days delayed. we are a very small business and we cannot be making up for every single delayed package. Your patience is so appreciated, we get it's super frustrating. 

 

 

as you are probably aware by now, the circumstances surrounding covid-19 globally is changing quickly. Some of our items are hand crafted in our studio that is located in Canada, and we are still able to operate safely while still adhering to all of the guidelines being implemented. However, some of our items are being created in warehouses across the USA and Europe. They are still operating, just at a slower pace so they can adhere to all of the rules surrounding the pandemic. it is very important to keep in mind that there may be some delays surrounding your order. This is to be expected with a global pandemic. 

thank you so much for your patience and understanding during this extraordinary time. We are happy to answer any questions. Please contact us via email
belleandparkshop@gmail.com 

When will my parcel arrive?

in normal circumstances that are not around covid-19: Items are either shipped from our studio in Canada or from a third party manufacturer! You can expect your item to ship within 5 business days for the most part. Please allow up to 14 business days for your parcel to arrive once it is marked as sent out. Please keep in mind that you may receive your items in separate packages as they are coming from different parts of the world. 
If you have any questions about shipping or are needing your item for a specific day, please reach out. Although we are able to rush some items to make it for a certain date, this is not always the case. 
CUSTOMS:
it is up to you as the customer to take care of any customs fees. these are outside of our control. check in with your local post office to get an estimate of how much you can expect to pay. 

can i return or exchange?

We do not accept returns or exchanges. Even on wrong sized product. Please double check your sizing before you purchase. If your product arrived damaged, misprinted etc., please send an email right away to belleandparkshop@gmail.com with your order number. You have 15 days from date of delivery to do this.

 

Care instructions

Take care of your items as best you can. We would always recommend hand wash or machine wash gentle cycle cold. Hang to dry is always a best option when it comes to clothing. Do not apply direct heat on any product. 

Do you have a brand ambassador program? 

currently we work with some influencers on instagram. If you would like to work with us please reach out belleandparkshop@gmail.com. Someone will get back to you if we believe you would be a good fit with our brand. 

 

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