frequently asked questions / info
for holiday shopping:
From November 15th through December 31st, our production time increases to 5-7 business days. Most orders will ship before the 6th business day, but, you should prepare for the increased production time due to the increased volume we experience.
Submit orders by December 5th for standardif your order is placed after December 5th, there is a chance we will not be able to guarantee delivery before Christmas. Please contact us if you need your item for a specific date (christmas) and we can look into any possible rush services (subject to a fee)
please note that if you place more than one item it will most likely ship separately. We use multiple channels to get your item(s) to you as fast as possible!
if your item is damaged or incorrect, you have 5 days from delivery to file a claim with us. Please send damage description and photos of the item to firstname.lastname@example.org
there is a chance that the coloration can vary a little bit depending on item, your screen, browser etc., so slight variances should be expected.