frequently asked questions / info

for holiday shopping:

From November 15th through December 31st, our production time increases to 5-7 business days. Most orders will ship before the 6th business day, but, you should prepare for the increased production time due to the increased volume we experience.

Standard Shipping

Submit orders by December 5th for standard

if your order is placed after December 5th, there is a chance we will not be able to guarantee delivery before Christmas. Please contact us if you need your item for a specific date (christmas) and we can look into any possible rush services (subject to a fee)
if you are outside of Canada and USA, your cut off date will be November 15th. Please contact for further assistance. 
BELLE & PARK does not guarantee shipping carrier timelines. During the holiday season, there can be shipping carrier delays due to volume, bad weather, and situations that are beyond our control. We are not able to update or change shipping methods or options once an order has received its tracking information.
when in doubt, contact us at support@belleandparkshop.com we can help.

general FAQ:

please note that if you place more than one item it will most likely ship separately. We use multiple channels to get your item(s) to you as fast as possible! 

Return policy:
we do not accept returns or exchanges, so please refer to the size chart. 
if your item is damaged or incorrect, you have 5 days from delivery to file a claim with us. Please send damage description and photos of the item to support@belleandparkshop.com
Colors:
there is a chance that the coloration can vary a little bit depending on item, your screen, browser etc., so slight variances should be expected. 
When will (insert design/product here) be restocked?
All of our designs are limited, and will sell out or be retired (some sooner than others) we never guarantee a restock, so be sure to grab your fav items when you see them! 
International Orders:
although we are a proud Canadian company, most of our items you see here are created in our sister country USA. Any orders placed outside of these 2 countries are subject to delays outside of our control. Please take this into consideration. You are responsible for any duties/taxes.
 
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